Returns Policy

We accept returns within 14 days of the order being delivered to the customer (unless stated otherwise during promotional periods/festive holidays). To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed, have any marks, odours or be altered in any way. Returns will also not be accepted if the original swing tag has been cut off. If your item isn’t in its original state, you will be refused an exchange or refund and you will receive the item back to you.

 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please allow up to 7 working days for returns to be processed once we have received them. 

Please remember to keep your proof of postage.

To start a return please continue to our returns https://yogellaactive.com/apps/return_prime

Please note that you will have to pay the return shipping fee. 

Full Priced Items:

If you are unhappy with your order, you have 2 weeks from the date of receiving to organise a refund to your original payment method.

Sale & Promotional Items:

This includes events such as Black Friday, Boxing Day & New Years Day Events & Flash Sales.

Unfortunately, we cannot give full refunds on sale items store credit may be offered. Please email info@yogellaactive.com to organise this. 

 Returns Address:

Please insert your invoice.

Returns address:

 Yogella Studios 

16 Beaconsfield Road, 

Liverpool,

L256EJ